Privacy Policy

2.1 Personal Information You Provide

When you register and use our Platform, we collect:

• Account Information: Name, email address, phone number, date of birth
• Profile Information: Profile photo, bio, sports preferences, skill level
• Payment Information: Credit card details, billing address (processed securely)
• Booking Information: Venue preferences, booking history, special requirements
• Communication Data: Messages, reviews, and feedback you provide

2.2 Provider-Specific Information

For venue providers and coaches, we additionally collect:

• Business Information: Business name, license numbers, tax information
• Facility Details: Venue photos, descriptions, amenities, pricing
• Certifications: Coach qualifications, safety certifications
• Banking Information: Account details for payments (encrypted and secure)

2.3 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on Platform
• Device Information: Device type, operating system, browser information
• Location Data: IP address, approximate location (for venue recommendations)
• Cookies and Tracking: Session data, preferences, analytics data

3.1 Platform Operations

• Create and manage your account
• Process bookings and payments
• Connect customers with venue providers and coaches
• Send booking confirmations and updates
• Provide customer support

3.2 Personalization and Recommendations

• Recommend venues and coaches based on your preferences
• Customize your Platform experience
• Show relevant events and community activities
• Improve search and filtering results

3.3 Communication

• Send important Platform updates and notifications
• Respond to your inquiries and support requests
• Send promotional offers (with your consent)
• Facilitate communication between users

3.4 Safety and Security

• Verify user identities and prevent fraud
• Monitor for suspicious activities
• Enforce our Terms and Conditions
• Investigate disputes and violations

3.5 Analytics and Improvement

• Analyze Platform usage and performance
• Develop new features and services
• Conduct research and analytics
• Improve user experience and interface

4.1 With Other Users

Your public profile information (name, photo, reviews) is visible to other users to facilitate bookings and community interactions. You control what information is public.

4.2 With Service Providers

We share information with trusted third parties who help us operate the Platform:

• Payment processors (for secure transactions)
• Cloud hosting providers (for data storage)
• Communication services (for notifications)
• Analytics providers (for Platform improvement)

4.3 For Legal Reasons

We may disclose information when required by law, to protect our rights, or to ensure user safety and Platform security.

4.4 Business Transfers

In case of merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.

5.1 Security Measures

• SSL encryption for all data transmission
• Secure servers with firewall protection
• Regular security audits and updates
• Access controls and authentication systems
• Employee training on data protection

5.2 Payment Security

Payment information is processed through PCI-compliant payment processors. We do not store complete credit card numbers on our servers.

5.3 Data Breach Response

In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours as required by applicable laws.

6.1 Access and Control

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Export your data in a readable format
• Restriction: Limit how we process your information

6.2 Communication Preferences

You can control marketing communications through your account settings or by clicking unsubscribe links in emails. Essential service communications cannot be disabled.

6.3 Cookie Controls

You can manage cookie preferences through your browser settings or our cookie preference center available in your account settings.

7.1 Retention Periods

• Account Data: Retained while your account is active
• Booking History: 7 years for financial and legal compliance
• Communication Records: 2 years for customer support
• Analytics Data: Aggregated data retained indefinitely

7.2 Account Deletion

When you delete your account, we remove personal data within 30 days, except where retention is required for legal, regulatory, or security purposes.

12.1 GDPR (European Union)

For EU residents, we comply with GDPR requirements including lawful basis for processing, data subject rights, and data protection by design.

12.2 Indonesia Data Protection

We comply with Indonesian data protection regulations and maintain data processing records as required by local law.